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Customer Service

 

 

Thank you!

 

We've been in business for over 14 years now and still truly love what we do! We so appreciate you!!! It is an honor to create personalized gifts that you are proud to give and that your loved ones love to receive. We are still beyond delighted to hear about Christmas trees covered in Feel Good Frames and about how the baby buggy frame & the wedding frame are your go-to gifts. We save all the emails and read them time and again.  They mean more to us than you'll ever know.  As always, Feel Good Frames are made entirely and proudly in the USA.

 

Gift Wrap:

We want to make your gift giving simple & easy!

With every Feel Good Frames order, we are HAPPY :) to include a FREE personalized gift card from you.  Just let us know what you'd like the note to say in the personalization field.  Also, be sure and put the recipient's name & address in the 'ship to' field and we will ship directly to him/her.

 

How To Order:

Please order via our secure shopping cart.
If you have any questions, please call (972) 832-0898.

We proudly accept MC & Visa.

 

The personal and credit card information you provide to us is secure. It will be used solely by us to process your orders. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law.

Ship Time:

 

Our ship time throughout the year is 7-10 days, however September through the end of December is our busy holiday season.  Please allow 2-3 weeks during holiday season for your order to ship. If you have any questions about the status of your order, please email us at support@feelgoodframes.com and we will reply to your email within 48 hours.  

Shipping Options:

We ship all orders via UPS Ground or USPS.  We will email you with shipping information when your order ships.

Shipping Costs:

$7.95 for anything that fits in the box. If you order one frame or five, shipping is the same.

Sales Tax:

We are required by law to charge 8.25% sales tax on all orders purchased by Texas residents.

Special Requests:

Ask about our school fundraisers!!! We are pleased and honored to be able to work with different charities & schools across the country. If you'd like to raise money for your organization with our personalized frames & ornaments, please call us at 972-832-0898.

Our Commitment to Quality:

We stand 100% behind our work. Feel Good Frames are designed to make you, your friends & family feel good. We love making these frames, and we hope that shows in our exceptional style and quality.

 

Return and Refund Policy:

We are able to accept returns on frames & ornaments only if there is an error on our part in the personalization. If so, please call us or email for return instructions. This must be handled within 1 week of delivery.  Due to the customizable nature of our products, all sales are final.  

Please note that because each frame and ornament is personalized, it's very important that the personalization information we receive is correct. You may call with any personalization changes within 3 days of placing the order. After 3 days, we will not be able to accommodate any personalization changes.

Contact Us:

We would love to hear from you!
Feel Good Frames LLC
972-832-0898 studio phone  
support@feelgoodframes.com

Personalized & handpainted picture frames & Christmas ornaments from feel good frames are such special & thoughtful gifts for a wedding, anniversary, engagement, grandparents, godparents, Mother's Day, Father's Day, birthday, baptism, baby, bridesmaid, sister, graduation and the holidays!  As always, personalized as you wish!  Our frames & ornaments can be sent with a gift card from you, at no extra charge!



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